Refund Policy

Effective date: June 14, 2026 Last updated: July 27, 2026

This Refund Policy describes when and how GONEW AI S.R.L. ("we", "GoNew.ai") may issue refunds for premium reports purchased on GoNew.ai.

What you purchase

When you pay EUR 4.99 for a premium report, you receive immediate digital delivery of:

• A detailed AI-generated career analysis for the session
• LinkedIn profile content drafts
• A cover letter template
• LinkedIn job search links
• Permanent access to the report in your account

EU consumer right of withdrawal — waiver

Under EU Directive 2011/83/EU (Consumer Rights Directive) and the corresponding Romanian Government Emergency Ordinance 34/2014, consumers normally have a 14-day right to withdraw from distance contracts.

However, Article 16(m) of the Directive exempts digital content delivered with the consumer's prior express consent and acknowledgment of waiver of the withdrawal right.

On the report page, by clicking "Unlock" for a premium path, you confirm:

1. You consent to immediate delivery of the premium digital content
2. You acknowledge that, as a result, you waive your 14-day right of withdrawal

This means: once you receive the premium report, you cannot demand a refund as of right under the EU withdrawal regime.

Goodwill refunds

Notwithstanding the waiver above, we may offer a refund as a goodwill gesture in the following situations:

Automatic refund (no questions asked)

We will refund automatically if:

• Technical failure on our side: the premium report did not generate, generated incomplete output (missing major sections specified in our product description), or was unavailable in your account within 24 hours of payment.
• Duplicate charge: you were charged twice for the same session due to a payment processor error.

In these cases, contact us at hello@gonew.ai and the refund will be processed within 5 business days.

Refunds not available

We do not provide refunds in the following circumstances:

• You changed your mind after accessing and using the premium content (viewed the full report, copied LinkedIn content, or used the cover letter template).
• The AI-generated career suggestions did not match your expectations of which careers you would prefer (the Service is exploratory; output reflects AI's interpretation of your inputs).
• You did not get a job, an interview, or a salary increase as a result of using the Service (we make no such guarantees — see Terms of Service Section 8).
• More than 30 days have passed since payment.

How to request a refund

Email hello@gonew.ai with:

1. The email address used for purchase
2. The approximate date of purchase
3. The session ID (visible in your report URL) or Stripe payment reference
4. The reason for your refund request

We respond within 7 business days. If approved, the refund is processed via Stripe to the original payment method within 5–10 business days after approval (timing depends on your bank).

Stripe fees

When we refund a premium payment, Stripe does not refund its transaction fee to us. We absorb this cost — you receive the full EUR 4.99 back.

Chargebacks

If you initiate a chargeback through your bank or card issuer without first contacting us, we may:

• Dispute the chargeback with evidence of delivery
• Suspend your account during the dispute
• Decline future purchases from the same account or payment method

We strongly prefer that you contact hello@gonew.ai first. We process legitimate refund requests promptly; chargebacks should be a last resort.

Career Companion subscription

The subscription follows the same principles, adapted to recurring billing.

During the free trial. Nothing is charged. If you cancel before the trial ends, you pay nothing.

After a monthly charge. By starting the paid subscription you expressly request immediate performance of the service for each billing period. As a result, once a monthly fee has been charged and the service has been made available, the 14-day right of withdrawal no longer applies to that period, in line with the rules described above. Cancelling stops future charges: you keep access until the end of the period already paid, and we do not refund the remainder of that period.

Billing errors. If you believe a charge is a mistake (for example a charge after a confirmed cancellation), contact us and we will investigate and refund genuine errors.

Contact

For refund requests or questions:

GONEW AI S.R.L. Email: hello@gonew.ai Address: Str. Ing. Alexandru Iacovache nr. 5, bl. 1, sc. 1, et. 6, ap. 46, sector 5, București, Romania

If you are dissatisfied with our response, you may use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr or contact the Romanian National Authority for Consumer Protection (ANPC, www.anpc.ro).